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Gold (4 hour) MSP
Description:
The Gold MSP is designed for businesses that place a critical emphasis on their computers to keep their business up and running. This MSP offers all of the same benefits as the Silver MSP but guarantees that a technician is on-site within 4 business hours, if the problem cannot be resolved remotely.
Support Hours Included:UNLIMITED
Business Hours:8:00AM - 5:30PM (Mon-Fri) excluding holidays
After Hours Call-In Support:
Remote Server Support:
Remote Workstation Support:
Server Monitoring:
Workstation Monitoring:
Server Patch Management:
Workstation Patch Management:
Managed Antivirus Included:
User Account Management:
On-site Support:
Cloud-Based Exchange:Optional
Cloud-Based Backup:Optional
Guaranteed Response Time:Remote: 3 Business Hours
On-Site: 4 Business Hours
Geographical Limitation:25 mile radius from Ellicott City, MD 21043.
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Configurable Options
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