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Standard MSP

Description:

The Standard MSP offers a 100% managed, pay-as-you-go fee, to provide UNLIMITED Tech Support to your computer both remotely and with dispatched technicians to your location. DCi will monitor, maintain, and troubleshoot problems by phone, remote-control, or on-site support in addition to proactive maintenance and patch management to help you avoid common problems.
 

Support Hours Included:UNLIMITED
Business Hours
 :8:00AM - 5:30PM (Mon-Fri) excluding holidays
After Hours Call-In Support:
Remote Server Support:
Remote Workstation Support:
Server Monitoring:
Workstation Monitoring:
Server Patch Management:
Workstation Patch Management:
Managed Antivirus Included:
User Account Management:
On-site Support:
Cloud-Based Exchange:Optional
Cloud-Based Backup:Optional
Guaranteed Response Time:Remote: 4 Bus. Hours
On-Site: 3 Bus Days
Geographical Limitation:25 mile radius from Ellicott City, MD 21043.


Configurable Options
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