Managed Service Plans
  • Product 1

    Remote-Only MSP

    • The Remote-Only MSP provides a 100% managed, pay-as-you-go fee, to provide UNLIMITED Tech Support to your computer remotely. We will monitor, maintain, and troubleshoot problems by phone and remote-control of your computer. This includes our proactive maintenance and patch management to help you avoid a wide array of common problems.
       
       Description
    • UNLIMITED Support Hours Included
    • 8:30AM - 5:30PM (Mon-Fri) excluding holidays Business Hours
       
    • After Hours Call-In Support
    • Remote Server Support
    • Remote Workstation Support
    • Server Monitoring
    • Workstation Monitoring
    • Server Patch Management
    • Workstation Patch Mgmt
    • Managed Antivirus Included
    • User Account Management
    • On-site Support
    • Optional Cloud-Based Exchange
    • Optional Cloud-Based Backup
    • 4 Business Hours
              Guaranteed Response Time
       
    • U.S. Customers Only.
              Geographical Limitation
       
    Starting at
    $29.99/mo
    Order Now
  • Product 2

    Standard MSP

    • The Standard MSP offers a 100% managed, pay-as-you-go fee, to provide UNLIMITED Tech Support to your computer both remotely and with dispatched technicians to your location. DCi will monitor, maintain, and troubleshoot problems by phone, remote-control, or on-site support in addition to proactive maintenance and patch management to help you avoid common problems.
       
       Description
    • UNLIMITED Support Hours Included
    • 8:00AM - 5:30PM (Mon-Fri) excluding holidays Business Hours
       
    • After Hours Call-In Support
    • Remote Server Support
    • Remote Workstation Support
    • Server Monitoring
    • Workstation Monitoring
    • Server Patch Management
    • Workstation Patch Management
    • Managed Antivirus Included
    • User Account Management
    • On-site Support
    • Optional Cloud-Based Exchange
    • Optional Cloud-Based Backup
    • Remote: 4 Bus. Hours
      On-Site: 3 Bus Days       Guaranteed Response Time
    • 25 mile radius from Ellicott City, MD 21043. Geographical Limitation
    Starting at
    $399.98/mo
    Order Now
  • Product 3

    Silver (NBD) MSP

    MOST POPULAR
    • The Silver (NBD) MSP plan offers all of the same benefits as the Standard MSP but guarantees that if a technician needs to be dispatched to your location that our technician arrives to your office by 3:00PM on the Next Business Day (NBD).






       Description
    • UNLIMITED Support Hours Included
    • 8:00AM - 5:30PM (Mon-Fri) excluding holidays Business Hours
    • After Hours Call-In Support
    • Remote Server Support
    • Remote Workstation Support
    • Server Monitoring
    • Workstation Monitoring
    • Server Patch Management
    • Workstation Patch Management
    • Managed Antivirus Included
    • User Account Management
    • On-site Support
    • Optional Cloud-Based Exchange
    • Optional Cloud-Based Backup
    • Remote: 4 Business Hours
      On-Site: NBD by 3:00PM       Guaranteed Response Time
    • 25mile radius from Ellicott City, MD 21043. Geographical Limitation
    Starting at
    $407.48/mo
    Order Now
  • Product 4

    Gold (4 hour) MSP

    • The Gold MSP is designed for businesses that place a critical emphasis on their computers to keep their business up and running. This MSP offers all of the same benefits as the Silver MSP but guarantees that a technician is on-site within 4 business hours, if the problem cannot be resolved remotely.



       Description
    • UNLIMITED Support Hours Included
    • 8:00AM - 5:30PM (Mon-Fri) excluding holidays Business Hours
    • After Hours Call-In Support
    • Remote Server Support
    • Remote Workstation Support
    • Server Monitoring
    • Workstation Monitoring
    • Server Patch Management
    • Workstation Patch Management
    • Managed Antivirus Included
    • User Account Management
    • On-site Support
    • Optional Cloud-Based Exchange
    • Optional Cloud-Based Backup
    • Remote: 3 Business Hours
      On-Site: 4 Business Hours       Guaranteed Response Time
    • 25 mile radius from Ellicott City, MD 21043. Geographical Limitation
    Starting at
    $172.48/mo
    Order Now